Jan Dwyer, MBA delivers training sessions and keynotes for a
broad array of audiences and industries. She has a University of Chicago MBA
and hands on experience in small business, non-profit, and Fortune 500
companies. Her clients include The Boeing Co., Weyerhaeuser Company, Seattle's
Union Gospel Mission, Getty Images, Medtronic Physio-Control, Starbucks, and
Los Angeles County. She has been an active member of the National Speakers
association since 1995 and served as president of the Northwest Chapter from
2005-2006.
Over the years, Jan has written many articles for professional
and professional religious magazines, journals and books.
Her chapters in
Real World Career Development Strategies That Work and Chicken Soup
For The Christian Soul 2 are well known and popular sellers (check out her Products page HERE!) In the meantime, samples
of two of her articles appear below. |
| Diversity
In The Workplace |
Applying What You Know
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Group
Competition Questionnaire
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Diversity
Test Assessment
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Managing the
Survivors
We've seen it, read
about it, or even experienced it. Downsizing, lay-offs, and workplace changes.
Clearly, it's a horrible thing to be laid off, and few people would willingly
volunteer. But, there is often a silver lining for these people.
»» download the entire article ««...... |
Making Christ Evident in
Your Ministry:
Three Steps for Creating
a Service Culture
A few years ago,
I was part of a project which required that I fly monthly from Seattle to Los
Angeles to deliver customer service training and quickly became a "regular" at
a well-known hotel.
»» download the entire article ««...... |
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Creating a
Service Culture |
- Identify the importance of integrating an inside-out
approach to service excellence by serving your most critical customer base -
your staff
- Recognize how one service interaction can translate to
thousands of dollars of ministry funding
- Discover service strategies to build customer
champions and a service culture in your own ministry
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Climate
Survey - Internal Feedback Questions Adapted from "The 40 Best Christian Places
to Work" Survey
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