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Services >Training
Full or Half Day or KeyNote Presentations Note: All workshops and speaking presentations can be customized to fit the needs of your audience Customer Service Turning on "De-Light" in Customer Service - (½ or Full Day or KeyNote) This fast moving, highly interactive session seeks to provide you with effective service strategies that will better equip you to provide exceptional service to your external customers and to your internal team members, including your boss! With plenty of examples and tips, you will learn and apply effective communication skills, listening strategies, learn the importance of meeting customer needs and marketing services aligned with those needs, dealing with irate customers, and how to create service standards that every person is accountable for. Creating a Service Culture -(½ or Full Day or KeyNote) This interactive session is specifically designed for leadership - to provide them with the tools, strategies and practical results to help them move their organizations forward in creating a service culture. Leaders will learn how to:
It takes 30 seconds! - (½ or Full Day or KeyNote) It takes less than a minute to make a good impression and it may take years to reverse a bad first impression. This session will help you serve in a consistently positive manner in the midst of deadlines, irate customers, and changing work priorities. You will learn how to promote a service mentality by what you say and do - no matter if you are talking on the phone, being interrupted by a co-worker, turning down a customer request, or calming down an angry customer. You will leave energized and equipped to make someone else's day with techniques to keep your first impressions long-lasting and positive! Communication Skills Assertive Communication - Your Right to be Heard! - (2 day session or KeyNote) Have you ever had trouble stating what you want? Do you want to learn how to better present your position without sounding aggressive? Is saying "no" difficult for you? Assertive communication is a skill that can be learned and developed with practice - but it all begins with what is inside of you. The level of assertiveness is directly related to what you believe about yourself. This course will provide you with easy to implement and effective strategies that will enable you to increase your ability to communicate in a direct, honest, and appropriate manner on your job and in your personal life. Understanding and Working with Differences - (½ or Full Day or KeyNote) Do some people drive you crazy? Many times your pain is someone else's gain! Their style is just different from yours! This session will focus on practical ways you can enhance your communication power and be able to adapt better to team members and your boss! After attending this session you will be able to:
Note: Each participant will have the opportunity to take an on-line DiSC assessment Write Right! (Full day or KeyNote) Come to this session to receive practical, hands-on techniques that will enable you to write more clearly, concisely, and persuasively. Topics include: common writing pitfalls, writing with the reader in mind, tips on writing memos, letters, and emails. Though writing is not "fun" for everyone, this class promises to be creative, highly practical, and entertaining with real-value added strategies to spice up your writing! Building High-Performance Teams - (Full day or 2 days or KeyNote) This session will enable your intact work team to better communicate with each other by learning and applying the following critical concepts: · Role definition · Roving leadership · How to avoid common breakdowns · Team mission · Decision making and conflict resolution · Communication styles Note: Each participant will have the opportunity to take an on-line DiSC assessment and a group report will be analyzed and compiled to aid in team communication Career Management Training Finding and Living Your Passion - (Full Day or KeyNote) Through interactive exercise and hand-on application, you will discover the critical importance of finding and living your passion. Specifically, you will be able to:
Techniques for Interviewing for Managers and Supervisors - (Full Day or KeyNote) This one-day class will focus on practical interviewing techniques that will help you prevent costly lawsuits. In an interactive and participative style, you will learn the importance of equipping yourselves with the do's and don't of interviewing, identify legally defensible interview techniques, understanding the hiring process and how you can use Human Resources as strategic business partners, differentiate between different types of interview questions, and apply these techniques in real-life interviewing scenarios. Selling Yourself n an Interview - (Full day or KeyNote) Most of us don't think of ourselves as being a sales man or woman when we are interviewing for a job, but successful job candidates know that the skills of selling and marketing g are essential for making a good first impression with a potential employer. Participants will discover practical ways to sell and market themselves in an interview by being able to: ·
Career Portfolios - (½ or Full Day or KeyNote) This session will describe what a career portfolio is and how it is essential to effectively showcase your skills in ways that will engage clients and employers. Specifically, you will be able to:
Discovering your Career Path - (½ or Full Day or KeyNote) This class will engage you in a journey of self-discovery to answer the question "How do I find a job that is right for me?" Specifically, you will learn how to:
Turning your Network into your Net Worth - ( ½ or Full day or KeyNote) A key component in today's workplace is the ability to create, maintain and enhance relationships and alliances with others. You will understand the importance of networking skills as related to obtaining that dream job. You will learn how to:
Create and Manage your Career - (Full Day or KeyNote) With the uncertainty in the marketplace, employees need to be equipped with career enhancement skills so that they can manage their own careers - no matter where they are in their career journey. You will learn:
Professional Skills Collaborating with your Boss - (Full Day or KeyNote) High performers recognize the incredible value of establishing, nurturing, and maintaining their #1 relationship - their relationship with their boss. You will walk away more energized and empowered to communicate with your supervisor or manager as you learn:
Faultless Facilitation - (2 days or KeyNote) The ability to train others in group settings is a key skill in today's workplace. Indeed, "facilitation is fast becoming a core competency for anyone who is one a team, leading a task force, heading up a committee, or managing a department." (Ingrid Bens, M.Ed., Consultant, Participative Dynamics). You will learn:
How to lead the Charge for Change - (Full day or KeyNote) Successfully managing the rapids of change as a manager is difficult! But more and more, leaders in corporations, non-profits, and governmental agencies are being asked to do more with less, and whether it is embracing new technologies, keeping up with innovations, or dealing with the advent of increasingly competitive competition, managers need to adapt and quickly respond to provide cost-effective solutions for their clients. Specifically as a result of this training, you will learn how to:
Time: Friend or Foe - Making the Most of your Most Valuable Asset - (Full day or KeyNote) How can we make the most of our days? How can we be sure that we are living aligned with our purpose? These questions will be answered in this dynamic, practical, and participant-centered class that will prompt you to take immediate action to enhance both your personal and professional lives. After attending this session, you will be able to:
Emotional Intelligence: What is it? Why is it Important? How Do You Increase it? - (Full Day or KeyNote) What is emotional intelligence? How critical is it to have a high "EQ?" This class explores what is considered to be the most crucial job success factor in today's marketplace. You will learn why Emotional Intelligence is important, what it is, and ways to increase your rating. Note: This class includes an Emotional Intelligence Assessment |
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